TremenDesk help desk is a flexible, stand-alone, fully-featured help desk solution, powered by Lunarpages Internet Solutions.
TremenDesk help desk offers technicians and users alike a powerful yet easy-to-use component to handle any customer service environment. From small to big businesses, TremenDesk's AJAX-based interface offers an extremely-comprehensive alternative to the competition straight out of the box.
If you need to optimize your support performance or are looking for a simple choice that will not require days or even months to set up, install, or learn, TremenDesk help desk is the perfect solution and can be hosted on your own domain name.
With TremenDesk help desk you don't have to worry about installation, software licensing costs, and upgrade charges. TremenDesk help desk is a web-based application, fully featured with Email Handling.
With TremenDesk help desk you can:
- Create and reply to tickets
- Assign or unassign tickets
- Search tickets by any string of text (email, full name, etc) or unique ticket ID #
- View all tickets from any user
- Merge tickets
- View ticket response times for any section on the desk.
- Update ticket status as “awaiting user” or “awaiting tech”
- View technician data to ensure quality control
- Add an unlimited amount of private notes to ticket
- …and much more!